Name: Angela Canning
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name, age and contact details)Information that you provide by filling in forms on our website, email or via social media platforms e.g., Facebook or at a consultation face to face or virtual. This includes information subscribing to our services or requesting further services. If you contacted me, I may keep a record of that correspondence.Information that we require to support your needs and agreed program goals.Copies of documents from other parties which have been provided to us by you.Photographs for example clay models that have been created.Parental consent will be requested to hold data for children aged 13 and younger We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them. Survey data will be made anonymous.Information that we require to process invoices, receipts and to file tax returns.We will ensure that the data held is accurate, adequate, relevant and not excessive
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:To provide you with information, products or services that we feel may be of interest to you but only if you have requested this.We also may send you emails and electronic newsletter about services we offer but you are can unsubscribed to this at any time.To carry out our obligations arising from any contracts entered into between you for yourself or on behalf of your child.For administration purposes including support sessions, invoices and receipts and program effectiveness assessments.To enable the compilation of statistics, or to assist other organisations to do so, provided that no statistical information that would identify you as an individual will be published. To assess what is the best and most appropriate service/program for you or your child.To enable us to audit the effectiveness our services for you or your child’s benefit.To assess you/ your child’s satisfaction with the services/ programs that we provided so that we can continually evaluate and improve our practice.
We use the information that you have given us in order to:
Assess what is the best and most appropriate service/program for us to offer for you or your childRecord and monitor you or your child’s progress during the program and subsequent support /follow-up sessions.Provide evidence to our licensing/professional bodies to ensure that delivery of the services and programs are at the required standard, this information will be annominised Share information with your employer or your child’s school but only if you have requested us to.
Under the UK General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us
(b) We have a contractual obligation. How we store your personal information
Your information is securely stored by Dyslexic Learning. The data that collected from you will be stored securely and cannot be accessed by anyone without appropriate authority to do so. All data will be password protected or locked away.
Information will only be kept for as long as it is required to provide support and for six years after final contact. All other data will be destroyed unless required for tax records. Tax records will include copies of invoices and receipts.
Disclosure of your information
Dyslexic Learning will request your permission should it be necessary to disclose relevant information to those people who ‘need to know’ to support you effectively.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us: if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us
You can also complain to the ICO if you are unhappy with how we have used your data.
Information Commissioner’s Office
Helpline number: 0303 123 1113ICO website: https://www.ico.org.uk
Professional services described as Davis®, including Davis® Dyslexia Correction, Davis® Symbol Mastery, Davis® Orientation Counseling, Davis® Attention Mastery, Davis® Math Mastery, and Davis® Reading Program for Young Learners may only be provided by persons who are trained and licensed as Davis Facilitators or Specialists by Davis Dyslexia Association International.